Each country has different import regulations. However, most countries require you to pay VAT and duties when receiving goods from abroad. If you want to find out the exact cost incurred upon receipt, please check your country’s VAT and duties. For example, European countries pay about 19% VAT and about 3.3% customs duties.

If you need, we can handle delivery and customs affairs using our own logistics channels. This means our driver or FedEx, DHL, will deliver your order to your door.

If it is a small package shipped from China by express, the average delivery time will be about 12 days;
If it is a large batch of goods shipped from China by sea, the average delivery time will be about 45 days;
If it is a small package shipped from our overseas warehouse in the United States/Canada/Europe by express, the average delivery time will be about 2-7 days.

We can ship from China or from overseas warehouses in the USA/Canada/Europe.

The cost depends on the quantity of goods, shipping method, and country. If you need a detailed quotation, please kindly leave your contact information on the website and we will quote the logistics cost for you.

We cooperate with carriers such as DHL, Fedex, TNT, UPS, etc. Sea, air, rail, and land transportation are also available upon your request. If you are not sure which shipping method is more suitable for you, we can also give you a reasonable logistics solution.

If it is shipped from China or our overseas warehouses in the United States, Canada, and the European Union by express delivery, on the day of delivery, you will receive a tracking number for tracking the delivery on the carrier’s website.
If it is shipped from China, our specialists will update the logistics status for you.

Make sure you are ready to place an order.
Make sure that all information you submit is correct and complete, especially the payment information.
Respond promptly to our emails with any change requests and confirmation and we will contact you in time. We will not produce anything without your written consent.We’re glad to keep you updated on the status of your order!
Note: We will notify you about any delays in the production process.

You may be required to pay taxes according to the regulations of the courtry/ region you live in. Customs duty is a tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country’s economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.

It is not always possible to change addresses while goods are in transit. Please contact us and we will try our best to accommodate your request.

When your shipment arrives, please verify that the number of boxes delivered is the same as listed on the delivery note before signing for delivery. If the delivery note shows a different number of boxes than the number of boxes delivered, be sure to state the number of boxes you received. Please pay attention to the missing quantities on the receipt before signing, and notify us immediately if there are any discrepancies. All cartons shipped via freight carriers must be thoroughly inspected for any signs of mishandling such as dents, holes, rips, tears, etc. Any damage must be noted before signing the delivery note (if the carton is damaged, write “damaged” on the receipt). Any damage not noted on the receipt will be deemed to have occurred after delivery and will therefore be the responsibility of the purchaser. Refusal of delivery can only be made to the parts that show obvious signs of serious damage. Do not reject any undamaged items. Rejecting undamaged items may result in redelivery charges that are solely the responsibility of the purchaser. We require digital photos of any damaged or defective merchandise and packaging to process claims. We will cover any replacement costs and file a damage claim to the carrier for all damage noted on the delivery note at the time of delivery.

We are solely responsible for non-arrival, lost or damaged orders. We cover all costs and will re-ship immediately. We only offer discounts if we fail to ship as per our agreement.

All items are thoroughly inspected for any damage or defects before being shipped. When you receive your shipment, be sure to carefully inspect all cartons for any signs of improper shipping, such as any indentations, holes, cuts, tears, or squashed corners before signing for the receipt. It is extremely unlikely to receive a damaged item without signs of mishandling on the outside of the package. However, if you do find any issues, please contact us immediately. We require digital photos of any damaged or defective merchandise and packaging to process claims. Please be careful when opening the package and bringing the product into your home.

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